Write to us
Who answers, and what they can look up
+1 (312) 340-0958 or hello@kialagreens.com, Monday to Friday, 8am to 4pm Eastern, answered from Londonderry by people who can open the log entry for your lot.
No outsourced call centre, no chat widget run by somebody else, no social account fielding questions about crops it cannot see. A call gets written up against the record and, where a figure was quoted, confirmed by email afterwards.
Where to reach us
- Telephone: +1 (312) 340-0958
- Email: hello@kialagreens.com
- Hours: Monday to Friday, 8am to 4pm Eastern
- First reply: within one working day
- By post: FOODSTATE, INC., 11 Delta Drive, Londonderry, NH 03053
- To stop texts now: reply STOP, telephone us, or use the removal form
Worth quoting
What gets a useful answer straight away
- The lot number from the bottle. It opens the log entry, the crop year and the release tests in one go.
- Your order number, or the address it went to if the number has gone astray.
- What you would like to happen. A return opened, a replacement sent, a crop year confirmed, a test result read out.
- A photograph if something arrived broken. It closes the carrier claim in one go.
- The mobile number if the question is about texts, so we work the right record.
What we can and cannot tell you
- Can name the field, the crop year, the ferment and the release tests behind any lot.
- Can open a return or a replacement on the same working day.
- Can strike a number off the text list at once, without asking why.
- Cannot advise on dose, interaction or suitability. Nobody here is your clinician, and we are instructed to say so rather than guess.
- Cannot make a health claim. Asked whether something treats a condition, the honest answer is that it is a dietary supplement and it does not.
Timing
How long each thing takes
| Request | Usual time |
|---|---|
| Telephone answered | During Monday to Friday, 8am to 4pm Eastern, by somebody who can open the log |
| First reply to a written enquiry | Same day within Monday to Friday, 8am to 4pm Eastern, otherwise the next working day |
| Lot traced to field and crop year | Same working day |
| Return instructions issued | Same working day |
| Refund reaching your card | 5 to 10 business days after the parcel is back |
| Number struck off the text list | At once, though a released message may still arrive |
| Data access or deletion | Acknowledged within 2 business days, completed within 30 days |
Optional
Crop texts
Optional, marketing only, and unconnected to placing an order.
- Marketing messages only. A crop is in, a ferment is ready, occasionally an offer.
- Order paperwork is never texted. Confirmations and despatch notes are emailed.
- Up to 2 messages per month; frequency varies. Message and data rates may apply.
- US mobile numbers, eighteen or over.
- Reply STOP to end it. Reply HELP to be sent our details.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
- Not a condition of any purchase. See the Privacy policy and Terms of sale.
On the list and want off? Use the removal form, reply STOP, telephone us, or write and ask.